Frequently Asked Questions About Nicotine Pouches and Vapes  

Nicotine pouches are small, white pouches which you simply put under your lip, instead of going out for a smoke for instance. The product is 100% tobacco free.

Our products typically contain nicotine (either derived from tobacco leaves or synthetically created in a lab), fillers, pH adjusters, stabilisers, sweeteners and flavours. Aside from the nicotine, most of these ingredients are widely used in food products.

No, our products are meant to be used by placing the pouch under your upper lip. Chewing or sucking our pouches just inhibits the performance.

The effects of our pouches last roughly up to an hour. However, most users like to enjoy it for somewhere between 10 to 40 minutes.

Yes. All our products are made up of three ingredients: vegan fibre base, nicotine and flavouring. Our products are enjoyed with a clear conscience.

First-time users might experience a slight burn under the lip which will gradually reduce as the body’s oral system gets used to the product. Some flavors, such as lemon and mint can intensify this feeling. A way of reducing the burn is either to change position of the nicotine pouch or put it on the tongue for a while. You can also sip on a glass of water or spit out the excessive saliva.  

The use is very individual and regular users tend to get through about 3 to 5 boxes a week. But it can depend on a variety of factors, like personal taste, the nicotine effect you’re looking for, or whether you’re an ex-smoker. Only you know the right amount for you.

Room temperature works great. Once you open the box though, it’s best to use it within 5 days, otherwise the product starts to lose flavour and nicotine effect.

The pouches are not made for digestion, but if you do accidentally swallow the pouch, the ingredients we use are mostly natural. If you are feeling unwell though, you should probably get it checked out.

Of course! All our nicotine pouches are small, discreet and smoke-free, which means they can be used anywhere – meeting your boss, at the bar, or on a plane.

Our products come in a pouch and contain nicotine that you place under your upper lip, so, in many ways they’re like Swedish snus. However, our products do not contain tobacco. That small, but very important difference, means that our pouches are fresh and less harmful to your health. 

Mini Dry is a smaller portion size of nicotine pouches which enables a more discrete look. Dry pouches are also less runny than the regular moist versions.

Everything you purchase through the Haypp website is manufactured in Sweden.

No. None of our products contain any tobacco.

Our products are meant for recreational use amongst adults (18+). The majority of our customers are adults who want a tobacco-free nicotine experience or are making the switch from tobacco products.

Nicotine pouches is exactly how you use snus, you simply open the can and put one under your lip and the nicotine will be absorbed through your gum. 

Disposable vapes and vape pods usually have an unopened shelf life of 6 months, but once opened you should use them within around 3 days after your first puffs (however, you should check the box on your vape or pods for the relevant information about your device or kit). 

The average cigarette has between 7-8mg of nicotine, whereas the most common vape strength is 20mg/ml. However, the right vape and strength for you will vary on many factors including brand, flavour and length of draw.

"The best technique for disposable vapes, such as Elf Bar and Lost Mary, is mouth-to-lung. Before you begin using your vape, make sure to remove any stickers or covers from your vape device. 

Mouth-to-Lung (also referred to by the acronym MTL) drags should feel like you are sucking air through a straw. To grasp the MTL technique, try following these steps:

1. 1. Draw the vapour in for a few seconds (should feel like sucking on a straw for a few seconds).
   
2. 2. Close your mouth and hold the vapour in for a couple of seconds.
   
3. 3. Open your mouth and breathe the vapour into your lungs (this should, however, not be a swallowing technique).
   
4. 4. Exhale the vapour once you feel it hit your lungs.  "

In the UK, vaping products are regulated by the Tobacco and Related Products Regulations 2016 (TRPR), which implement the EU's Tobacco Products Directive (TPD). Legal vapes in the UK must meet the following criteria:

• Nicotine strength: The maximum nicotine content allowed is 20 mg/mL (2% nicotine) in e-liquids.
  
• E-liquid bottle size: E-liquids containing nicotine can only be sold in bottles up to 10 mL.
  
• Tank capacity: Vape tanks are restricted to a maximum of 2 mL capacity.
  
• Ingredients: Only approved ingredients can be used in e-liquids, and certain harmful substances (e.g., diacetyl) are banned.
  
• Packaging: Products must include health warnings and be childproof and tamper-evident.
  
• Product notification: All vaping products containing nicotine must be registered with the Medicines and Healthcare products Regulatory Agency (MHRA) before being sold.
  

Disposable vapes, pods, eliquids and vape kits are sold in sealed packs and not covered by a warranty. However, the only exception to this rule is if there is a manufacturing fault with an item: in this case, please contact us as soon as you can.  

There are 4 main types of vape: Disposable Vapes, Rechargeable Pod Kits, Box Mods, Mechanical Mods and Squonk Mods. On Haypp, you can find a range of disposable vapes, pod kits, replacement pods and eliquids. 

Yes, it is currently legal to buy and use vapes in the UK, however you must be over 18 years old to both buy and use any vape product. 

Eliquids typically contain 4 main ingredients:

• • Food-grade flavouring
  
• • Propylene glycol (PG)
  
• • Vegetable glycerine (VG)
  
• • Nicotine (this is optional and only found in nicotine eliquids)

The lifespan of a bottle of e-liquid depends on the size of the bottle, your vaping habits, and the type of device you use. Here's a general breakdown:

• - 10ml: Roughly 3,000 puffs, refilling a 2ml vape tank about 5 times.
  
• - 50ml: Around 10,000 to 15,000 puffs, providing 25 tank refills.
  
• - 100ml: Approximately 20,000 to 30,000 puffs, enough for 50 refills.
  

Keep in mind that high-wattage devices and longer inhalations will consume more e-liquid, meaning the actual duration can vary depending on how you vape.

Yes, vape liquids can expire. However, most e-liquids typically have a shelf life of around 2 years. As they age, both the flavour intensity and nicotine strength may gradually decrease.

Propylene Glycol (PG) is a crucial component in many e-liquids. It’s a clear, tasteless liquid responsible for providing the familiar throat hit that many vapers, particularly those transitioning from smoking, enjoy. Due to its thinner consistency, PG works well in lower-powered devices such as MTL (Mouth to Lung) kits. Aside from vaping, PG is commonly used in everyday items like food and pharmaceuticals. 

Vegetable Glycerin (VG) is a thicker liquid made from vegetable oils. It's the main ingredient responsible for creating large, dense vapour clouds, making it ideal for sub-ohm vaping. VG is also commonly found in everyday items like toothpaste and cosmetics, meaning it is safe for human use. 

Currently, we only sell 50/50 PG/VG nicotine salt eliquids. 

All orders on Haypp UK are dispatched from our warehouse in Milton Keynes. 

No, we can only send orders within the UK. However, we do have local Haypp sites in Sweden, Germany and Austria. 

 

There are three different shipping options available on Haypp UK:

• Royal Mail 24 Tracked: Delivery 1 day after dispatch.
• DPD Next Day: Delivery 1-2 days after dispatch.
• DPD Saturday: Delivery on a Saturday.
  
  

Please Note: All orders that are sent via DPD require an adult signature upon delivery. If you are a first time customer, you will only have the option of DPD Next Day as we require an adult signature (as our products are intended for adults). When you enter your email and postcode in the checkout you will be able to see all the different shipping options available to you and the associated costs.

As soon as we have packed your items, you will receive an email with a link to track and trace your parcel. You can also log in to your Haypp account and find more detailed information about your delivery.

We strive to dispatch all orders placed before 4 pm on weekdays, excluding public holidays, then your order will be packed the next working day. To ensure your order is prioritised, we recommend selecting the Priority Packing option.

Optional: Priority Packing
By choosing the Priority Packing option at checkout, your order will be first in line for handling, allowing it to be dispatched as quickly as possible. Please note that this option does not affect the delivery time once your order has been shipped.

As soon as we have packed your items, you will receive an email with a link to track and trace your parcel. You can also log in to your Haypp account and find more detailed information about your delivery.

Yes! All orders on Haypp come with fast, free shipping as standard.

Once your order has been shipped, you will receive a tracking number via email or SMS. You can track your parcel’s progress using this number by visiting the InPost website or through their mobile app. Once your parcel arrives at the locker, you’ll get a notification with your collection code and pickup instructions. 

Please note that it can take up to 48 hours for tracking links to show accurate tracking info after they are create. However, if it has been over 48 hours and there is still an issue, please contact our customer service team.

 

It doesn't happen very often, but it can happen that packages take longer to be delivered. If you have not received your package within 7 business days since the order left the warehouse - contact us and we will look into what has happened. Make sure to have the order number ready when contacting customer service.  

If you think you have received a faulty item or are experiencing issues with a purchased item, please contact our customer service team - they can then assist you in resolving the problem and provide next steps. Remember to take a photo of the product so we can more easily help with your case. 

We take precautions to try ensure your items arrive as expected, but sometimes damages can unfortunately happen. Please contact customer service as soon as you can after the delivery and they will be able to assist you. Make sure to take photos of the parcel and the damages. 

Yes, we accept returns.  In order to be able to make a return, you must ensure your return meets the following requirements. 

• The item(s) must be unused and in the same condition as when you received it.
  
• The item(s) must be in its original packaging.
  
• You must notify us within 30 days of purchase that you intend to return an item.
  
• Returned items must reach us within 14 days from the date the returns form is issued.
  
  

Please note that due to health and hygiene reasons, you cannot return any opened vape products, even if they are faulty. If you receive a broken or faulty vape, please reach out to our customer service team and they will be able to assist you. 

InPost is a self-service delivery method that allows you to pick up your order from a local automated parcel locker. A lot of their lockers are available 24/7, giving you the flexibility to collect your package whenever it suits you.
Here is how InPost Lockers work: 

1. 1. Choose InPost as your delivery option during checkout (this is only available for returning customers on orders of nicotine pouches). 
   
2. 2. Select a convenient parcel locker location near you.
   
3. 3. When your parcel arrives, you’ll receive a text or email with a unique collection code.
   
4. 4. Go to the locker, enter the code, and retrieve your package. You can also download their app to collect your parcel even easier.

InPost gives you 72 hours (3 days) to collect your parcel once it’s delivered to the locker. If you cannot collect it within this time frame, the package will be returned to us. You can track the status and time remaining on your delivery through the tracking link provided or in InPost app.
If you have further questions or need assistance, feel free to contact our customer service team.

On Haypp, you have to payment options: you can pay with card (either Visa, Mastercard, Visa Electron or Maestro card) or Pay with Klarna. 

If you find your discount code isn't working, please check first that:

• - Your code is still in date.
  
• - You are entering the code correctly with no extra spaces and capitalisation where required
  
• - The code you are using is valid for your basket or the items in it
  
  

If you are still facing issues, please reach out to our customer service team who will be happy to help with resolving this issue. 

No, you can only use one discount code per order.

To add your discount code, go to the checkout and click "apply promo code" - then you can add your discount code to your order. 

Yes, we do accept payments using a foreign credit card.

You can reach our customer service team either by calling us on +44 8000 489 014 or sending an email to hello@haypp.com.